I received a handprint kit as a gift.  What sets your keepsakes apart from do-it-yourself hand and footprint kits?

Unlike other hand and footprint kits, By Baby’s ceramic keepsakes are meant to preserve your child’s prints for generations to come.  Other kits use messy plaster that is not only difficult to capture a print, but dries to the consistency of chalk and is impermanent and fragile.  Our prints are not produced by mixing plaster with water, but are heirloom-quality.  Your By Baby print will spend dozens of hours in a kiln, firing at temperatures in the thousands of degrees.  Our keepsake prints are 100% hand-crafted by ceramic artists in our studio.  Our prints are works of art that are completely customizable from the shape, text, and font to the color and ribbon choice.  We take great pride in our work, and make sure everything that comes out of our studio is something that we would be proud to hang in our own homes.  Our customers have told us time and time again, your products are the cutest we’ve seen out there!

Are By Baby keepsakes customizable?

Yes! By Baby keepsakes are 100% handmade and personalized.  You take the original impressions of your child’s hand and foot and we do the rest!  By Baby offers a choice of shape, layout, font, text, print colors, and ribbon too!  We also offer additional upgrades including two-toned prints, additional lines of text, and decorative touches such as polka dots and stripes.   If you want to order additional keepsakes of the same impressions, you can easily do this by filling out an additional order form—no need to take additional impressions!

Once I place an order online for a kit, how long does it take to arrive?

We ship out our kits via USPS priority mail either the same business day or the next business day after your order has been placed.  USPS priority mail takes an average of 2-3 days, depending on your location.

How long will my By Baby keepsake last?

With proper handling, your keepsake will last for generations to come.  Kiln-fired clay is melted into permanence at extremely high temperatures, and as long as you do not drop your keepsake, it will last for lifetimes to come. 

What happens if I break my keepsake or want to order additional prints using my original impressions?

Relax!  We can replace your broken keepsake with an identical keepsake print.  We keep your original impressions archived for a minimum of one year as a service to our customers.  From these, we can continue to make keepsakes with the same detail you cherished in your original print. 

How difficult is it to take my child’s impression?

Not at all!  While many parents are intimidated by the thought of capturing their little one’s hand or footprint, there is no worry with By Baby’s simple impression-taking process.  With your order, you will receive simple instructions on how to take an impression.  This kit was developed by moms who understand the importance of a mess and stress-free process, so we use the softest, cleanest, and most child-friendly modeling compound.  What more, you can retake your child’s impression as many times as necessary to get the perfect print, as our compound can be easily re-formed.

If I want to order more keepsakes using the same prints, do I have to take additional impressions?

No!  What is better than an easy impression-taking process?  One that you only have to do once!  Simply press your child’s hand and foot into our mess-free, non toxic impression-taking material and order as many keepsakes as you want!  This makes easy gift-giving to dad, mom, grandma, grandpa and anyone else who will treasure your little one’s prints.

After you receive my original impressions, how do you transform them into a kiln-fired, permanent keepsake?

By Baby has an exclusive method by which your child’s prints are transferred from our impression-taking material to your finished ceramic heirloom.  Fine lines and details of your child’s hand and foot impression are visible on your final piece.  Our unique impression-taking kit allows you the convenience of taking your child’s impression in your own home and without dealing with messy, hard clay.  By Baby uses a kiln-firing process to create your keepsake which is also used by artists, sculptors, and fine china houses.  This process sets our keepsakes apart from other “keepsake” products manufactured with inferior processes such as plaster, or oven-baked clay.  By baby’s intensive process ensures both beauty and durability.  What more, you only have to take the impression once, and can order more keepsake prints, ornaments or garden stones to fill your home with pitter-patter memories or as gifts to warm the hearts of your loved ones.

How long does it take to receive my keepsake print after I send in my child’s impressions? 

Once we receive your impressions in our studio, your final keepsake will arrive to you in approximately 10 weeks. While our keepsakes are often shipped sooner than 10 weeks from when we receive your impressions back at our production facility, we like to be conservative in our estimation, as all of our pieces are 100% hand-crafted and go through an elaborate and extensive production cycle.

What if my print is damaged or broken while you are making it?

Due to the delicate nature of ceramics, it is possible that your print could crack or break during one of the kiln firing cycles.  This is rare, but can happen.  In this case, you will be offered two options.  1) You can request a full refund or 2) We can re-make your keepsake from scratch.  If you choose for us to re-make your keepsake, it will take approximately 6-8 weeks for the new keepsake to be completed; therefore the original completion date you were quoted will not be met.  The good news is that we have saved and preserved your child’s hand/footprints, so you do NOT need to re-take their impressions!    

What if my print is damaged or broken when I receive it?

We take every care to make sure your keepsake arrives to you in pristine condition.  We use a high-quality shipping carrier that allows us to track your shipment and involves minimal handling.  If, however, there is a rare case where your print is damaged in shipping, you may contact us within a week of confirmed delivery and we will send you a postage-paid box to mail your damaged print back to us.  We will make you a new keepsake and ship it out upon receipt of the damaged original at no additional cost.  To guarantee replacement free of charge, we stress the importance of sending back to us the original, damaged print.

I have friends who would love the By Baby line of keepsakes.  Do you have a referral program?

Yes!  Please see Referral Program section of our website.  By referring your friends, you will actually earn By Baby Gift Certificates!